Waterfall Security Solutions has announced a new program to help Waterfall customers cope with the coronavirus crisis offering customers free product licenses for its Remote Screen View product for employees unable to travel to sites and plants.
Modern industrial sites are large and complex and rely on support from key employees in nearby cities, systems integrators, as well as hardware and software product vendor personnel. These personnel often travel regularly to industrial sites to provide their support. Such visits may not be possible during some or all of the coronavirus emergency. To help customers through this difficult time, Waterfall is making Remote Screen View product licenses available to new and existing Unidirectional Security Gateway customers at no cost, through the end of September 2020. The Remote Screen View product is part of the Unidirectional Security Gateway product line and provides safe remote support to protected industrial sites, even across the Internet.
“The coronavirus crisis affects us all, and we all must do our part to get through it,” said Lior Frenkel, CEO and Co-Founder of Waterfall Security Solutions. “Our customers are calling us and asking for access to Remote Screen View capabilities. We have decided to extend this assistance at no cost to all of our installed base, and we are reaching out to our customers right now to make them aware that this capability is available to them.”
Waterfall’s Unidirectional Security Gateway products are physically able to send information in only one direction, most commonly from “OT,” SCADA or industrial control system networks to IT networks and/or the Internet. Remote Screen View sends real-time images of industrial workstations to a web server that remote vendors can access. Remote personnel use these real-time visualizations to provide real-time advice to personnel with access to the industrial site, in order to maintain, diagnose and repair vital industrial equipment, software and configurations.