Irdeto Wins Frost & Sullivan’s Customer Value Leadership Award

Based on its recent analysis of the Global Content Protection Market, Frost & Sullivan has recognized Irdeto with its 2018 Customer Value Leadership Award for its customer service best practice and operational excellence.

Each year, Frost & Sullivan presents this award to the company that has demonstrated excellence in implementing strategies that proactively create value and improve return on investment for its customers. The award recognizes the company’s laser focus on enhancing the value that its customers receive – beyond simply good customer service – that leads to improved customer retention and, ultimately, customer base expansion

Customer Value Leadership is defined and measured by Frost & Sullivan by two macro-level categories: Customer Impact and Business Impact. These two sides work together to make customers feel valued and confident in their products’ quality and long shelf life.

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John Evans

Customer Success Manager John has over 15 years’ experience in managing clients and helping them achieve their desired outcomes. John heads up our customer success and community management at IndustrialCyber, taking care of clients’ needs, inquiries and advertising.